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Thank you for your purchase from Ashford Timber Ltd t/a National Timber Buildings, we are grateful for your order and this message is to give you some more detail on what happens next.

Delivery will be within 14 working days from today, usually sooner – to ensure that your new building is transported safely we do not use a third party courier, so will contact you to let you know when our driver is next in your area and therefore confirm a delivery date. This will usually be within 48 working hours.

Important information

Delivery

  • Delivery to be made within 14 working days from date of order
  • Delivery slots are offered on a 1st come 1st serve basis
  • Should a delivery date be rejected by the customer a further lead time of 14 working days may be added to the offered date
  • Deliveries are based on one man kerbside drop off and help to unload our vehicle must be available
  • Deliveries will be made between the hours of 08:00 and 18:00
  • All components must be checked at the time of delivery for damage

Returns

  • Orders can be cancelled within 24 hours of the sale date (after this date the order cannot be cancelled)
  • Once the order is delivered and signed for no returns can be made
  • Missing materials must be reported to us no later than 7 days after delivery
  • Missing materials will be re-delivered with 14 working days

If you would like to speak to us about anything relating to your order, please call  01233 740944 or email .

On our website, it is stated that we will deliver for free delivery to any of the Home Counties (Kent, East Sussex, Surrey, Essex, Berks, Bucks, Hertfordshire and London) and to call us if your delivery area is outside of this. If you have made a purchase and the delivery area is outside of these Counties, we will need to contact you to discuss a price for delivery. Our drivers are delivering throughout the UK on a weekly basis, and will deliver to you in person. We will aim to deliver when we are in your area therefore the delivery charge will be a nominal fee.